WARNING: Read This Before Buying an #ASUS Product
There really should be no conflict between man and the machine since the machine is the creation of man in service to God and all of humanity. Nevertheless, there are those who insist on taking sides; for instance, the ASUS Corporation of Fremont, CA.
ASUS definitely is on the side of the machine. The company is "passionate" about technology but has little regard for its customers. ASUS entices customers with fine design and a one year conditional warranty but when something goes wrong the afflicted customer finds the warranty behind an impermeable stockade that repels all attempts of access.
The touch screen on my ASUS tablet (#Transformer #K010 running #Android 4.42) stopped working. What use is a tablet when the touch screen is not working? ASUS's "passion" for technology did not see them dive into the solution of this problem since the first painful inquiries began appearing on the Internet in 2010. Nor did they set up a special page on their product service page to lead the plaintive customer to a happy solution.
No. The heartbroken, aggrieved customer with an insensitive touch screen must find recourse in the multiple posts of other customers on how they solved the problem. One single post, a YouTube video has been viewed 6,679 times which gives you an idea of the extent of this one problem. ASUS management: are you listening?
Yet, I was determined to find a kindly human at ASUS who would have mercy on me. I called the ASUS customer service number (1-888-678-3588) and had to listen to their corporate mantra about their "passion for technology" and the 4,256 awards they won in 2013 while I held the defective product of that passion and those awards in my hands. After 19 tortured minutes, I hung up.
Next, I tried Live Chat. In order to chat with anyone at ASUS you have to "Create a Service Case". Has there ever been a form with more user contempt? Why do they need to know what town I live in to answer my question? This form is
SO BAD you have to walk through it to believe it ASUS management has either completely ignored 30 years of customer service psychology or they just DON"T CARE about their customers.
When I had filled out the form and clicked SUBMIT something blew up and I was back to a blank "Create a Service Case" page.
With some intimidation, I returned to the results of my search for solutions and tried one which did not solve the problem. Perhaps ASUS management hopes that customers will simply throw this junk in the garbage and buy a #Samsung. However, I have decided to post this blog as a permanent warning to unwary buyers of passionate technologies and recommend that they NEVER PURCHASE an ASUS product.
Lastly, I bought the device at #B&H in New York City. I was naive enough to think that a company that relies on its reputation as a retailer would do sufficient due diligence to keep this sort of junk off their shelves. I guess I was mistaken.
Oh for the era of mutual cooperation into which we are headed! Generosity and humility will replace greed and pride. Will ASUS Corporation of Fremont, CA be a part of it?
#Asus #Transformer #epad
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